About Us

Search for Health is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the form on the contact page.

Our Contact details:

Search for Health

115 Bishops Wood

Goldsworth Park, Woking

GU21 3QD

Phone: 01483772844

Email: info@searchforhealth.co.uk

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit & debit card payment, and PayPal payment. If you are shopping from outside the UK, email or call Search for Health first to find out about payment and shipping options.

You may send your credit card information via phone or email.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We remain owners of the goods you purchase until you have paid for all of them in full. We can retrieve and resell them if they are not paid for. You must decide before ordering if the goods are suitable for your needs.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock

Our inability to obtain authorisation for your payment

The identification of a pricing or product description error

Your failure to meet the eligibility to order criteria set out in our "Terms and Conditions"

We reserve the right to change prices, terms and specifications without prior notice.

Order Cancellation

You can cancel your order with us at any time prior to it being dispatched for a refund reduced by bank charges, which are 3 - 3.5 % of each transaction, depending on the type of card. In this case there will be two transactions - money paid in and refunded.

Shipping and Handling

Free UK delivery on orders over £40 (water filtrarion system exluded from this offer)

Orders returned to us by our preferred carrier due to non receipt by the customer will be due to a 15% handling / re stocking charge and all shipping costs (send/return) will be deducted from the purchase price.

Delivery Schedule

We will send your order to you, usually within 2 - 5 working days . International orders are generally received within 20 working days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption operated by SagePay. They are only decrypted after they reach SagePay. They are not held in clear text on any web site.

Guarantee

Search for Health products are manufactured to the highest quality. Every attempt is made to ensure goods arrive with you in perfect condition.

We must be notified within 24 hours should goods arrive in a faulty condition.

Our guarantee is in addition to your statutory rights.

Reaching Us

If you need to reach us, please email us using the form on the contact page, alternatively, you can call on 01483 772844 (International +44 01483 772844) or write to us at our address as given above.

Privacy Policy

Search for Health do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

We adhere to the requirements of the Data Protection Act 1998.

We do not send random marketing emails to personal email addresses (spam).

Returns Policy

Merchandise is accepted for refund or exchange if returned in saleable condition in the original packaging & carefully packed (with prior written consent) within 14 days, accompanied by a sales receipt. Unfortunately, we cannot refund or exchange used or customer damaged items(customer statutory rights not affected).

Postage / freight will be deducted from the purchase price for this service.

We do not accept returns of special purchase items.

Due to the ease of copying we regret that we are unable to accept returns of Music CDs, Videos, DVDs, CD-Rom, DVD-Rom, Charts or Books unless these goods are faulty. Defective products will be replaced by the same item.

Please note that we are not responsible for your return postage or lost goods returned to us.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Trade Description Act

We take the utmost care to ensure that product descriptions and specifications on our website are correct at all time.

However, whilst the color reproduction and size is a reliable representation, a slight variation in the actual goods can occur.